Frequently Asked Questions
Everything you need to know about shopping with Liaison the Label.
What is the standard shipping time for orders?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I initiate a return or exchange?
Liaison the Label offers a 30-day return policy. Items must be unworn, with original tags attached. Please visit our returns portal on the website to generate your prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the 'Fit Notes' section for specific garment advice.
Are your materials sustainably sourced?
We are committed to ethical production. We prioritize high-quality, durable fabrics like organic cotton and recycled polyester to ensure your wardrobe staples last for seasons to come.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team at support@liaisonthelabel.com.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and estimated delivery times are calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.